SHIPPING & RETURNS

SHIPPING POLICY

Product Production

Your deadline is our first priority. Tippetts Creative Designs can produce a custom floor or table pedestal, in as little as 1 week if you are under a tight deadline (rush fees may apply). Please call in your order at 702-277-9349. Standard production time for pedestals is 2-3 weeks. Disclaimer: Please note that all trees may vary in color, shape, and size. Each piece will be unique and one of a kind.

Order Fulfillment

When your order is received, an order confirmation email will be sent to the email address you provided. Please review this information and be sure to get in touch with Tippettsdesigns.com as soon as possible if anything in your order appears to be incorrect. Please note that for custom pedestal orders, Tippettsdesigns.com requires an email confirmation from the customer in order to start production.

Tippettsdesigns.com currently ships to the United States (including Alaska and Hawaii) and most U.S. Territories. Domestic orders are typically sent via Federal Express (FedEx). When pedestals are considered "oversized" or are ordered in large quantities, Tippettsdesigns.com.com may opt to ship the products via a trucking company in order to reduce shipping costs.

 

Shipping

All FedEx Ground orders will ship within 1 business day after the product(s) have been produced. Depending on your distance from our headquarters in Las Vegas, NV, you will receive your FedEx Ground order within 1-7 business days after it ships.

All FedEx Overnight orders (First Overnight, Priority Overnight, Standard Overnight) consisting of three (3) or fewer pedestal displays received by 10:00 a.m. PST (Monday-Thursday) will be processed and shipped the same business day. Expedited orders received after 12:00 p.m. PST will be processed the following business day.

When your product is shipped, a shipping confirmation email will be sent to the email address you provided. Included in that email will be a FedEx tracking number. If you do not receive your FedEx notification, please check your spam folder.

* Note: FedEx does not deliver to "P.O. Boxes." * Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted by FedEx. * FedEx requires a signature upon delivery for shipments over $400. * FedEx will not provide service guarantee adjustments for late deliveries due to inclement weather.

FedEx Delivery Options

FedEx Overnight FedEx

First Overnight®

Guaranteed* overnight delivery by 8:30 a.m. to available zip codes.

FedEx Priority Overnight®

Guaranteed* overnight delivery by 10:30 a.m. to most destinations.

FedEx Standard Overnight®

Guaranteed* overnight delivery by 3:00 p.m. to most destinations.

PLEASE NOTE: To ship same day, orders of three (3) or fewer pedestals must be received no later than 10:00 a.m. PST (Monday - Thursday). All orders entered after 10:00 a.m. PST will ship the following business day.

FedEx 2Day®

Guaranteed* delivery to most destinations in 2 business days by 4:30 pm. PLEASE NOTE: To ship same day, orders of three (3) or fewer pedestals must be received no later than 10:00 a.m. PST (Monday - Thursday). All orders entered after 10:00 a.m. PST will ship the following business day.

FedEx Express Saver®

Guaranteed* delivery to most destinations within 3 business days by 4:30 p.m. PLEASE NOTE: To ship same day, orders of three (3) or fewer pedestals must be received no later than 10:00 a.m. PST (Monday - Thursday). All orders entered after 10:00 a.m. PST will ship the following business day.

FedEx Ground® & FedEx Home Delivery®

Delivery to most locations within 1-7 business days.

Delivery day based on distance and destination. PLEASE NOTE: To ship same day, orders of three (3) or fewer pedestals must be received no later than 10:00 a.m. PST (Monday - Thursday). All orders entered after 10:00 a.m. PST will ship the following business day.

* Intra-Alaska shipments are not guaranteed.

​​RETURN & EXCHANGE POLICY​

Recieving an order

Upon delivery of your order, please inspect the packaging as well as your items before signing the Proof of Delivery receipt. Note any damages on the receipt or write 'Refused Due to Damage' if you are refusing a delivery. Should you not have time to inspect it, please sign the receipt as 'Uninspected' instead of your signature. This is important so that credits and claims can be made if necessary.

Returns

  • Pedestals are not returnable, so choose your items carefully.

  • Made-to-order items, custom orders, and special orders are NOT returnable

  • Returns from Canada are not accepted

  • Items marked as 'Minimum Order' cannot be returned

Damaged Goods

  • If a product is damaged in transit, we will help claim insurance from the shipping company, but this must be done within 5 days. If you allow this time to elapse no claims can be made and the return cannot be accepted.

  • If you intend to store an item for later use you must unpack the item and examine it for possible hidden damage, as claims CANNOT be done for orders older than 5 days.

Truck Deliveries

  • If your delivery is by truck (not DHL, Fedex, UPS), a representative from the freight company will contact you by phone to make arrangements within a specific 4-hour time

  • period.

  • Please be aware that freight deliveries are to the curbside only. Inside delivery can be arranged for additional cost.

  • DO NOT SIGN FOR YOUR ORDER UNTIL YOU HAVE PHYSICALLY INSPECTED IT. This will allow you the chance to refuse the item if it is damaged or defective. By applying your signature, you are signing a document stating that you have inspected the item and it is in good condition. In this case, the claim must be filed by you with the freight company as we will have no recourse when the item is signed for.

Cancellations

  • Custom, Special Order and Made-To-Order goods may not be cancelled after three days. Goods already shipped may not be cancelled.

Disclaimer

  • Purchaser determines suitability of all product usage and assumes all risk & liability. Neither the seller or manufacturer shall be held liable for any injury, loss or damage from use of such product.

Product Image Disclaimer

  • Due to the variances in computer monitors and users' personal settings, we cannot guarantee that the color represented in the image on your monitor is exactly as the item appears in the physical world. Please note that all trees may vary in color, shape, and size. Each piece will be unique and one of a kind.

Warranty and Disclaimer

Tippetts Creative Designs will repair or replace at the company's discretion any product containing defects that is the result of workmanship or material failure for a period of one (1) year from the date it was received by the Customer. The Customer is responsible for inspecting all products when they are received and reporting to Tippetts Creative Designs any damages or defects. If a pedestal appears to have been damaged while in transit, please call us at (702) 277-9349 or send an email to info@tippettsdesigns.com. If a return is warranted, please send us the damaged product(s) using the original packaging so as to minimize any further damage.

Things that are not considered defects entitled to repair or replacement are:

  • Products that do not match the color, wood veneer or style of a customer's furniture, home, office decor, etc.

  • Color variation between products due to natural variation in wood grain and other materials. Products can and may exhibit slight color variation even if they are built out of the same sheet of material at the same time.

  • Wood products darkening over time due to tannins in the wood or finished products fading from exposure to UV light.

  • Product finishes that appear different than the finishes displayed on our website(s). Due to variations between monitors and printers, the color represented in an online image may not match the product's actual appearance in your location. If you have any concerns, we would be happy to send you a free sample of your desired finish.

  • Damage caused by accident, abuse, misuse, flood, fire, earthquake, or any other acts of God.

  • Damage caused by any modification or alteration to any product after it has been received by the Customer.

  • Cosmetic damage(s) including but not limited to: scratches, dents, chips or any other physical damage arising after delivery of the product to the Customer.

  • Damage that is the result of climate and the products final environment, such as changes in temperature, humidity, water exposure, UV light, etc.

  • Irregularities in the finish that are the result of naturally occurring variations in the material, such as grain shape and pattern, knots, veneer texture, veneer seams, etc.

Product Safety And Disclaimer Of Consequential Damages 

TIPPETTS CREATIVE DESIGNS AND TIPPETTSDESIGNS.COM MAKE NO AGREEMENTS, WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE, EXCEPT THOSE EXPRESSLY SET FORTH IN THE GENERAL INFORMATION AND POLICIES SECTION OF OUR WEBSITE(S). THE PARTIES DISCLAIM ALL OTHER WARRANTIES, WITHOUT LIMITATION WHETHER SUCH WARRANTIES WERE MADE BEFORE OR AFTER THE PLACEMENT OF AN ORDER, EXCEPT WHERE SPECIFICALLY SET FORTH IN THE GENERAL INFORMATION AND POLICIES SECTION OF OUR WEBSITE(S). WE SHALL NOT BE LIABLE TO ANY CUSTOMER OR THIRD PARTY FOR ANY INTERRUPTION TO BUSINESS OR PERSONAL USE OF ANY PRODUCT FOR ANY REASON. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, IN NO EVENT WILL TIPPETTS CREATIVE DESIGNS AND TIPPETTSDESIGNS.COM BE LIABLE TO ANY CUSTOMER OR THIRD PARTY FOR INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY LOSS OF USE, LOSS OF BUSINESS, LOSS OF PROFIT, PHYSICAL INJURY OR LOSS OF LIFE.

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